The CRM Centre LLP (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website https://thecrmcentre.com/ (“our Site”) or our web application.
1. Who We Are
We are The CRM Centre LLP, a UK‑registered limited liability partnership. We operate a CRM expert matchmaking platform that connects businesses seeking CRM and HubSpot expertise with certified consultants and agencies based in the UK and EU.
2. Data We Collect
We may collect and process the following types of personal data:
- Information you provide via the website: When you submit a contact form or subscribe to our newsletter, we collect your name, email address, company details, and any project information you provide. This data is stored securely in our HubSpot CRM system.
- Information you provide via the web application:
- Experts: when you sign up, you can add your profile, areas of expertise, hourly rate, and contact information.
- Business clients: when you sign up, you can provide your email address, billing address, company profile, and CRM project details.
- Technical and usage data: We use HubSpot CRM to track basic interactions (page views, form submissions) on our Site.
3. How We Use Your Data
We use your data to:
- Respond to your enquiry or match you with a suitable expert
- Operate and improve our platform and web application
- Enable you to manage your account and profile
- Maintain accurate business records and communications
We do not use your data for unsolicited marketing, nor do we sell or share it with third parties for advertising.
4. Legal Basis for Processing
- Consent: when you voluntarily provide your details through our forms or sign up for an account
- Legitimate interests: to operate and grow our platform, respond to enquiries, and manage expert/client accounts
5. Sharing Your Data
We may share your information with selected CRM experts or business clients solely for the purpose of facilitating a match, under strict confidentiality. We also store and process data through:
- HubSpot CRM for managing enquiries and marketing communications
- Supabase for hosting and managing user account data securely
Both platforms have appropriate safeguards in place to comply with UK GDPR.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy. You can request deletion of your account or personal data at any time.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing
- Lodge a complaint with the ICO (www.ico.org.uk)
8. Data Processing Agreement (DPA)
We ensure that all third‑party processors (HubSpot, Supabase) operate under appropriate DPAs in compliance with UK GDPR. These agreements outline the scope, purpose, and security measures in place to safeguard your personal data. By using our services, you acknowledge your data may be processed under such DPAs.
9. Contact Us
If you have any questions or concerns about this policy or your data:
The CRM Centre LLP
Company Number: OC455577
Registered Office: Unit 6, Keynote Studios, 62‑72 Dalmain Rd,
London, United Kingdom, SE23 1AT
Email: support@thecrmcentre.com
